Privacy Policy

We collect two types of information:

• Information you provide — Name, email address, and password when you create an account; name, email, and message content when you use our contact form.
• Embroidery files — Design files you upload for QA analysis (DST, PES, JEF, etc.).
• Analytics data (with consent) — Page views, device type and browser, approximate geographic location (country/region), HTTP referrer, and usage events such as viewing the pricing page, starting checkout, and subscription status changes.
• Payment data — Billing events (plan selected, subscription activated/cancelled) processed by Paddle. We never receive or store full card details.

We use the following cookies and browser-side identifiers:

• Provide, maintain, and improve the embroidery QA service.
• Process and analyze embroidery files and produce quality reports.
• Understand which pages perform best and how users navigate the site (analytics).
• Attribute sign-ups to marketing channels so we can invest in content that helps you (attribution).
• Send service-related communications and support responses.
• Detect and prevent fraud, abuse, and security incidents.

• Raw embroidery file contents are never forwarded to analytics systems.
• Names, email addresses, and account identifiers are not intentionally sent to Google Analytics.
• We do not use persistent fingerprinting or cross-site tracking.
• We do not sell, rent, or share personal data with advertising networks.

You are in control of analytics tracking:

• Consent banner — On your first visit you will see a banner asking whether to enable analytics. No tracking occurs until you click "Accept".
• Change your preference — Use the "Cookie settings" link in the footer or the button below to update your choice at any time.
• Browser opt-out — Install the Google Analytics Opt-out Browser Add-on.
• Ad blockers — Privacy-focused extensions (uBlock Origin, etc.) will also block GA requests.

Your data is encrypted in transit (TLS 1.2+) and at rest. Embroidery files are stored in isolated, encrypted storage. We implement industry-standard security measures including regular audits, access controls, and monitoring.

• Account data — Retained while your account is active; deleted at your request.
• Embroidery files — Retained according to your plan's storage policy; can be deleted at any time from your dashboard.
• Contact form messages — Retained for up to 12 months.
• Analytics data — Google Analytics is configured with a 14-month data retention window. Raw event data expires automatically after that period.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your data in a portable format.
• Object to processing of your data for specific purposes.
• Withdraw analytics consent at any time (see "Your Choices" above).

To exercise these rights, contact us at [email protected].

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this privacy policy or our data practices, please contact us at [email protected].